Visitor Information

Visiting a patient 

We understand the importance and integral role families, loved ones and caregivers have in providing physical, social and emotional support to patients. North York General Hospital and Seniors' Health Centre started a phased approach to safely reintroduce visitors.

Read more about our Visitor Access Guidelines for the General site and Seniors' Health Centre.

Patient appointments:

For patients who have clinic or medical imaging appointments or having a day procedure (e.g., endoscopy or day surgery), please note that a support person will not be able to accompany you throughout your visit. Persons accompanying you will have to wait outside of the hospital and meet you at the West exit when your appointment/procedure is completed. 

Exceptions may be made if deemed necessary by the clinic/department based on patient safety, assessment required or patient history that can’t be obtained over the phone. Please speak with the clinic/department prior to the date of your appointment/ procedure if you feel a support person is necessary.

Virtual family visits

Virtual family visits are being offered to patients/residents and their loved ones as a Patient- and Family-Centred Care initiative during COVID-19. At the General site, virtual family visits are approximately 20 minutes long and can be booked in advance online. We are using Microsoft Teams and FaceTime to connect virtually. For other NYGH sites, please connect directly with the unit.

Book your virtual family visit

Precautions for entering the hospital 

Please do not visit if you are sick. North York General is enhancing screening measures for everyone entering the General site and Seniors’ Health Centre to protect the health and safety of staff and patients against COVID-19 and other respiratory illnesses.  

Patient and visitor single point of entry general site: south lobby entrance

As of Tuesday, March 17, patients and visitors enter the General site using only the South lobby entrance. There is a single exit through the doors at the West exit on the 1st floor.

Everyone’s cooperation is appreciated and will contribute to keeping NYGH safe for those who work, study and receive care here. 

Active screening for patients and visitors

Patients and visitors will be actively screen for COVID-19 related symptoms., contact history and travel at the entrance to the South lobby. 

Short-term parking waiting area

In an effort to reduce traffic congestion in the West lobby exit roundabout, we have created a no charge, cell phone waiting area in the current Pay & Display lot just south of the bridge by the TTC stop. This is designed for those waiting and or picking up patients and loved ones. Cars in the cell phone area must be occupied at all times. Those who do not may be ticketed or towed. Cell phone waiting area hours are Monday to Friday, 8 a.m. to 4 p.m.

Information desks

North York General Hospital volunteers staff three information desks. They will be happy to answer your questions and direct you.

  • General site Torokvei Atrium (ground floor lobby) 
    Hours: Monday to Friday: 8 a.m.–7 p.m.
    Weekends and statutory holidays: 9 a.m.–7 p.m.

  • General site west lobby (1rst floor) 
    Hours: Monday to Friday: 8 a.m.to 3:30 p.m.
    Weekends and statutory holidays: closed

  • Branson Ambulatory Care Centre main entrance 
    Hours: Monday to Friday: 8 a.m. to 2:30 p.m.
    Weekends and statutory holidays: closed

Wireless internet and phones

Internet access 

North York General Hospital offers free wireless internet at the General site, making it easier for our patients and visitors to stay connected with family and friends. 

How to access free wireless internet:

  • Enable Wi-Fi on your device (laptop, tablet or smartphone)

  • Select “NYGH_GUEST” from the wireless network list

  • Launch your internet browser by accepting the Wireless Terms of Use.

  • Read the Wireless Terms of Use

Please note that access to Wi-Fi is given for a 24-hour period. To renew for another 24-hour period, please follow the same steps listed above and ensure you accept the Wireless Terms of Use. 

To call a patient

Dial the main hospital line at 416-756-6000 then follow the instructions and enter the extension. 
You may obtain a patient's room or phone number from a volunteer at the General site's Information Desks on the main floor or on the 1rst floor. If you do not know the extension, please wait for an operator to come on the line and redirect you.

To make a call from a patient phone

Dial “9”  then dial the 10 digit number you are trying to reach. 
Long distance calls must be made through the operator and must be either collect (charged to another number) or credit card. For assistance, press “0”

Cell phones 

Cell phones and wireless communication devices, such as two-way pagers and personal digital assistants, are allowed in the hospital in areas where they will not interfere with sensitive electronic equipment. As a courtesy, please turn off your cell phone during appointments. 

Cell phones are restricted and must be turned off in the following areas of the hospital: 

General site: 

  • Operating suites (first floor)

  • Charlotte & Lewis Steinberg Emergency's patient care areas (1st floor)

  • Medical Imaging (first floor)

  • BMO Financial Group Breast Diagnostic Centre (1st floor)

  • Tippet Foundation Neonatal Intensive Care Unit (2nd floor)

  • Intensive Care Unit (6th floor)

  • Telemetry Unit (6th floor)

  • Waiting area (6th floor)